Product guarantees

 

For products purchased after 1st September 2008, we offer extended guarantees across our product range:

  • Ceramics 25 years
  • Acrylic Baths 25 years
  • Steel & Cast Iron Baths 25 years
  • Enclosures & Screens 10 years
  • Installation Systems and Frames 10 years
  • Operating Panels/ Flush Plates 2 years
  • Concealed Cisterns 5 years (including concealed cistern internals, excluding diaphragm washer)
  • Brassware & Showers 10 years*+
  • Furniture 10 years**
  • Mirrors, Mirrored Cabinets, Lights & Accessories 2 years
  • Smart Toilets 2 years (electronic components only)
  • Whirlpool spas 2 years
  • Bath panels 2 years
  • Seats and covers 2 years
  • Cistern Internals and Wastes 1 year
  • Solid Surface 5 years
  • Smart Showers 5 years
  • Touchless Valves 2 years
  • Spare Parts 1 year

 

*Lifetime guarantee on all ceramic disk cartridges.

+ Applicable to brassware and showers purchased from 1st March 2025. Brassware and showers purchased before this date has a 5 year product guarantee 

** Applicable to furniture purchased from 1st March 2026. Furniture purchased before this date has a 2 year product guarantee

 

 

We are confident that you will like our products so we offer extensive guarantees.